Refund and Returns Policy

House of Cosmetics Refund & Return Policy

 1.  Returns

In accordance with global retail industry standards, we are unable to accept returns or exchanges of skincare, make-up, toiletries & cosmetics unless damaged, faulty or incorrectly supplied. To be eligible for a return, your damaged, faulty item must be in the original packaging, unused and unopened, in the same condition that you received it. 

To complete your return, we require a receipt or proof of purchase order number to be sent to hello@houseofcosmetics.co.za.  The price of the returned product will be provided in a gift voucher to the site or a refund to the credit card used to purchase.


1.1  Non-returnable items:
Gift cards

2.  Refunds
Refunds (if applicable) must be requested within 7 working days of receiving your product.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

2.1  Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@houseofcosmetics.co.za.

2.2  Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.  We will offer an online voucher in return.

3.  Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@houseofcosmetics.co.za and send your item to: 29 Packer Ave, Epping 2 Cape Town Western Cape ZA 7441.

4.  Gift return
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

5.  Shipping
To return your product, you should email your product to 29 Packer Ave, Epping 2 Cape Town Western Cape ZA 7441. 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary according to regular shipping lead times.  See our Delivery Policy.