After many wonderful years in business, we’ve made the difficult decision to close the House of Cosmetics online shop at the end of September 2024. As part of our strategic focus on core operations and partnerships with leading retailers, we are shifting away from maintaining our direct-to-consumer shop. While the platform was essential during the COVID-19 pandemic, the evolving retail landscape now allows us to serve our customers better through established online and physical retailers. We deeply appreciate the support of our loyal customers over the years.

Of course not :) essence is available from our amazing retailers all over South Africa.

https://www.essence.eu/en-za/storefinder

Of course not :) Catrice is available from our amazing retailers all over South Africa.

https://www.catrice.eu/en-za/storefinder

The final day to place an order is 30 September 2024. We encourage you to shop early to ensure you don’t miss out on your favorite products.

Yes! We’re offering a special 3-for-2 sale on all "leaving soon" and discontinued products, so be sure to grab your favorites while they last.

Returns can be made within 7 working days of receiving your order. Even after the shop closes, our customer service team will be available to assist you through the chat function on our website or via email at hello@houseofcosmetics.co.za. For more details, please refer to our returns policy:
https://houseofcosmetics.co.za/pages/refund-policy.

Your personal information will be handled in accordance with our privacy policy.
After the store closes, your data will be securely deleted unless you opt to stay on our database to receive updates and promotions related to essence and Catrice Cosmetics at our online retailers.

If you encounter any issues, such as damaged goods or a missing order, please contact our customer service team as soon as possible via the chat function on our website or email at hello@houseofcosmetics.co.za.

Customer support will be available until 30 October 2024. After this date, we will no longer be able to offer assistance.

Please redeem any gift cards or vouchers by 30 September 2024. After that, they will no longer be valid and can longer be redeemed. Personalised communication will be sent to customers with gift card balances informing them of their options.

Yes, you will still be able to track any orders placed before our closure through the tracking information provided in your confirmation email.

Currently, there are no plans to reopen. However, we encourage you to stay connected via our newsletter or social media for updates and promotions from our partner retailers.

After the closure, you can choose to remain on our mailing list to receive updates about essence and Catrice Cosmetics promotions at our online retailers, or you can opt out. We will send a final announcement when the store officially closes.